Wait, you’re a supervisor now?

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The blood, sweat, and tears paid off this semester at UT. Not only did I close the semester with two A’s, I landed an unexpected promotion at my job! 

When the opportunity came up to interview for a Tier II Supervisor at CVS Health, I thought it would just be one of those “practice” interviews. I was shocked to even land an interview considering the other candidates who applied, so needless to say I was humbled merely at the experience to interview. Eh – at least I would get to meet our new manager during the interview right? When HR offered me the job, I was completely speechless. I’m just really fortunate to have a manager that really believes in me. In case you’re wondering what exactly is a “Tier II” Supervisor, I’ll briefly explain. Tier II level representatives take escalations in our call center. Tier I Supervisors manage our frontline representatives. Honestly, I couldn’t ask to be working with a better group of people. Everyone I work with on my team is super dedicated, and I’m not just saying that [they have really good hearts and genuinely care about doing their job].

Most recently, our community crew at CVS Health in Knoxville have taken donations for NALC’s #StampOutHunger and received nearly 4,000 canned good items!

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So here I sit reflecting on my first few weeks as Tier II Supervisor…

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Ten Things I’ve Learned:

1. Believe in yourself and anything is possible.

2. Words are just words until you put them into action.

3. Take all the advice you can get and use it. [Shout out to Mark Schaefer].

4. Don’t let stress overpower you, take a moment to breathe – I have to remind myself of this daily.

5. Take things a day at a time.

6. Remember to let people know how much they matter to you.

7. Don’t sweat the small stuff.

8. Stay positive, no matter how hard it may be to smile.

9. Laugh on a daily basis.

10. Cherish every moment.

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